Stephan Torcy

We've just been forced into this new agent workspace and we hate it. Whoever thought it was a good idea to have new messages at the bottom needs to take a long hard look at their life. There is a very good reason new emails are sorted in top down order in your mail client which is that it doesn't make any sense to read from the bottom up. Zendesk is basically an email viewer. Why would you do this?

If someone sends us a long email mid way in a support thread, we have to start searching for the top of their email then read back down. This makes literally no sense whatsoever. Why would you do this?

Honestly looking at reviewing our support provider if this ridiculous change isn't reversed soon 🤬