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Melony Young

Joined Apr 15, 2021

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Last activity Nov 16, 2022

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ACTIVITY OVERVIEW

Latest activity by Melony Young

Melony Young created a post,

Post Q&A - Help center and community

Can Guide articles be marked as "favorites"? Some of my agents would like quick access to the articles they use most. 

Posted Nov 16, 2022 · Melony Young

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Melony Young commented,

Community comment Feedback - Ticketing system (Support)

Are there plans in the future to be able to change the layout of the agent workspace so that phone apps don't hide the User Data section?

View comment · Posted Nov 07, 2022 · Melony Young

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Melony Young commented,

Community comment Feedback - Reporting and analytics (Explore)

Hilary, 

The whole point is that I don't want to have to select the dates on every tab. It's time consuming and if I forget, I'm reporting the wrong numbers. 

 

View comment · Posted Feb 23, 2021 · Melony Young

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Melony Young created a post,

Post Feedback - Reporting and analytics (Explore)

When using Explore for reports, it is very frustrating that my date range doesn't transfer to different tabs. Since I can't see my satisfaction scores on the same page as agent activity, it would be a huge time saver, and ensure accuracy if the date I enter on the first tab stays constant throughout all the tabs. 

Posted Feb 23, 2021 · Melony Young

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