Melony Young
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Total activity7
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Last activity
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Activity overview
Latest activity by Melony Young-
Melony Young created a post,
Can Guide articles be marked as "favorites"?
Can Guide articles be marked as "favorites"? Some of my agents would like quick access to the articles they use most.
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Melony Young commented,
Are there plans in the future to be able to change the layout of the agent workspace so that phone apps don't hide the User Data section?
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Melony Young commented,
Hilary, The whole point is that I don't want to have to select the dates on every tab. It's time consuming and if I forget, I'm reporting the wrong numbers.
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Melony Young created a post,
Explore "Flaw"
When using Explore for reports, it is very frustrating that my date range doesn't transfer to different tabs. Since I can't see my satisfaction scores on the same page as agent activity, it would b...