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Avinash Mugali
Joined May 05, 2021
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Last activity Oct 22, 2021
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Latest activity by Avinash Mugali
Avinash Mugali commented,
Community comment Feedback - Voice (Talk)
Agreed! We need to know the total time an agent was available for any period of time we want to draw historical context. This is a basic hygiene metric for a call talking support organization. It helps us know the distribution of workload and also if someone is not adhering to the timelines set.
View comment · Posted Feb 27, 2020 · Avinash Mugali
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