Lori Anne Graziano
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Total activity11
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Last activity
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Activity overview
Latest activity by Lori Anne Graziano-
Lori Anne Graziano commented,
no, we have not upgraded or downgraded our plan nor make permission changes. I did have to give the agents access to all tickets as a workaround so they can perform their job and add new users as ...
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Lori Anne Graziano commented,
Hello - I have not made any changes for years on access levels for our agents and now they are having issues adding end users. What has Zendesk changed?
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Lori Anne Graziano commented,
Hello - My Agents can no longer add End-Users - per the above - there is a note that Agents with restricted ticket access can't create or edit end users. - when did this change as they were able t...