Lori Anne Graziano

1. Agent guide
2. Customer management and profiles
3. Adding end users

no, we have not upgraded or downgraded our plan nor make permission changes.  I did have to give the agents access to all tickets as a workaround so they can perform their job and add new users as ...

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• Lori Anne Graziano
• Created June 22, 2022 15:04
• 1 vote

1. Agent guide
2. Customer management and profiles
3. Adding end users

Hello - I have not made any changes for years on access levels for our agents and now they are having issues adding end users.  What has Zendesk changed?

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• Lori Anne Graziano
• Created June 21, 2022 15:47
• 1 vote

1. Agent guide
2. Customer management and profiles
3. Adding end users

Hello - My Agents can no longer add End-Users - per the above - there is a note that Agents with restricted ticket access can't create or edit end users.  - when did this change as they were able t...

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• Lori Anne Graziano
• Created April 25, 2022 15:51
• 1 vote