Lori Anne Graziano

1. Community
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of "Open at the top of the latest message" in Agent Workspace

My company's instance was recently switched to Agent workspace (no choice) and the latest message at the bottom does not make sense to me nor my whole team.  In reviewing the threads, this has been...

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• Lori Anne Graziano
• Created March 17, 2023 19:20
• 6 votes

1. Agent guide
2. Customer management and profiles
3. Adding end users

no, we have not upgraded or downgraded our plan nor make permission changes.  I did have to give the agents access to all tickets as a workaround so they can perform their job and add new users as ...

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• Lori Anne Graziano
• Created June 22, 2022 15:04
• 1 vote

1. Agent guide
2. Customer management and profiles
3. Adding end users

Hello - I have not made any changes for years on access levels for our agents and now they are having issues adding end users.  What has Zendesk changed?

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• Lori Anne Graziano
• Created June 21, 2022 15:47
• 1 vote

1. Agent guide
2. Customer management and profiles
3. Adding end users

Hello - My Agents can no longer add End-Users - per the above - there is a note that Agents with restricted ticket access can't create or edit end users.  - when did this change as they were able t...

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• Lori Anne Graziano
• Created April 25, 2022 15:51
• 1 vote