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TradeSmith Support
Joined May 05, 2021
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Last activity Sep 08, 2023
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Latest activity by TradeSmith Support
TradeSmith Support commented,
We would like to see this feature returned as well. Is there any consideration being given to bringing back the ability to sort by subject on the ticket view?
View comment · Posted Sep 08, 2023 · TradeSmith Support
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TradeSmith Support commented,
+1 - Following this thread. We could use this feature as well.
View comment · Posted Feb 22, 2023 · TradeSmith Support
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TradeSmith Support commented,
I have submitted this feedback item.
View comment · Posted Oct 27, 2022 · TradeSmith Support
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TradeSmith Support created a post,
Feature Request Summary:
We would Admins to have the ability to change Agent Status if the agents forget to go offline when not available, in Omnichannel
Description/Use Cases:
If an agent forgets to change their status and they are out of the office, Omnichannel will still route tickets to them. We can reassign these tickets, but they will be routed more based on the rule as long as they are online. We would like to have the ability as admins to change their status if necessary.
Business impact of limitation or missing feature:
Agents could be assigned tickets when they are not monitoring their required attention queue. This could result in a delay in response to our customers. In addition, it takes extra time for the admin to monitor the queue and reassign tickets that are assigned in error.
Other necessary information or resources:
Posted Oct 27, 2022 · TradeSmith Support
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TradeSmith Support commented,
Thank you Dave. Is this on the path to be developed? I would think that there would be others who would be interested in this feature.
View comment · Posted Oct 25, 2022 · TradeSmith Support
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TradeSmith Support commented,
Is there a way for an admin to change an agent's status? For example, if an agent forgets to change their status before they sign off and they are off the next day, we want to be able to change them to offline to prevent further tickets from routing to them.
View comment · Posted Oct 24, 2022 · TradeSmith Support
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TradeSmith Support commented,
We are using Live Chat and messaging. Will Omnichannel work then for the messaging and emails, but not the Live Chats?
Can Live Chat co-exist with Omnichannel?
View comment · Edited Oct 18, 2022 · TradeSmith Support
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TradeSmith Support commented,
I know this was planned for development late 2021 based on Nicole's update. Do we have any updates on when this functionality might be released?
View comment · Posted Oct 17, 2022 · TradeSmith Support
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