Jyl Shute

Total activity

12
Last activity

October 27, 2022 13:44
Member since

May 05, 2021 23:40
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Votes

1
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5

Activity overview

Latest activity by Jyl Shute

Jyl Shute commented, October 27, 2022 13:44
I have submitted this feedback item.
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- Jyl Shute
- Created October 27, 2022 13:44
- 0 votes
Jyl Shute created a post, October 27, 2022 13:44
Give Admins the ability to change Agent Status in Omnichannel
1. Community
2. Feedback - Ticketing System (Support)
Feature Request Summary: We would Admins to have the ability to change Agent Status if the agents forget to go offline when not available, in Omnichannel Description/Use Cases: If an agent forg...
- Jyl Shute
- Created October 27, 2022 13:44
- 5 followers
- 5 comments
- 13 votes
Jyl Shute commented, October 25, 2022 13:11
Thank you Dave. Is this on the path to be developed? I would think that there would be others who would be interested in this feature.
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- Jyl Shute
- Created October 25, 2022 13:11
- 2 votes
Jyl Shute commented, October 24, 2022 21:37
Is there a way for an admin to change an agent's status? For example, if an agent forgets to change their status before they sign off and they are off the next day, we want to be able to change t...
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- Jyl Shute
- Created October 24, 2022 21:37
- 3 votes
Jyl Shute commented, October 18, 2022 13:56
We are using Live Chat and messaging. Will Omnichannel work then for the messaging and emails, but not the Live Chats? Can Live Chat co-exist with Omnichannel?
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- Jyl Shute
- Edited October 18, 2022 20:08
- 0 votes
Jyl Shute commented, October 17, 2022 21:09
I know this was planned for development late 2021 based on Nicole's update. Do we have any updates on when this functionality might be released?
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- Jyl Shute
- Created October 17, 2022 21:09
- 0 votes