TradeSmith Support
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Activity overview
Latest activity by TradeSmith Support-
TradeSmith Support commented,
+1 - Following this thread. We could use this feature as well.
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TradeSmith Support commented,
I have submitted this feedback item.
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TradeSmith Support created a post,
Give Admins the ability to change Agent Status in Omnichannel
Feature Request Summary: We would Admins to have the ability to change Agent Status if the agents forget to go offline when not available, in Omnichannel Description/Use Cases: If an agent forg...
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TradeSmith Support commented,
Thank you Dave. Is this on the path to be developed? I would think that there would be others who would be interested in this feature.
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TradeSmith Support commented,
Is there a way for an admin to change an agent's status? For example, if an agent forgets to change their status before they sign off and they are off the next day, we want to be able to change t...
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TradeSmith Support commented,
We are using Live Chat and messaging. Will Omnichannel work then for the messaging and emails, but not the Live Chats? Can Live Chat co-exist with Omnichannel?
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TradeSmith Support commented,
I know this was planned for development late 2021 based on Nicole's update. Do we have any updates on when this functionality might be released?