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Sarah Sabater
Joined May 06, 2021
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Last activity Oct 27, 2021
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Latest activity by Sarah Sabater
Sarah Sabater commented,
Not sure I saw an answer on this question .. but I actually had the same question, how can I recreate the metric displayed in Agent Activity of Talk Dashboard using Explore?
I'm assuming this is different than call legs - since it's the leg level vs. individual calls. I'm trying to understand why we see agents with missed call legs in the hundreds but show missed call total for a single day as 0.
View comment · Posted Sep 25, 2021 · Sarah Sabater
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Sarah Sabater commented,
Is it possible to place an outbound call while you're currently on a call with an agent?
The screenshot in the last section of this article is of the "old" lay out of the comments field and the option to "Place Call" is not available within a ticket in workspace.
View comment · Posted Aug 21, 2021 · Sarah Sabater
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Sarah Sabater commented,
There is a double negative in the statement calling out a critical piece in this guidance.
It's imperative that we downgrade first and then suspend:
Note: Suspending an agent's profile will not not automatically remove them if the number of agent seats is decreased. You must downgrade the agent first.
View comment · Posted Apr 30, 2021 · Sarah Sabater
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Sarah Sabater commented,
Is there is there a way to modify the template so that agents can view the labels?
View comment · Posted Mar 04, 2021 · Sarah Sabater
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