Sarah Sabater
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Activity overview
Latest activity by Sarah Sabater-
Sarah Sabater commented,
Not sure I saw an answer on this question .. but I actually had the same question, how can I recreate the metric displayed in Agent Activity of Talk Dashboard using Explore? I'm assuming this is di...
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Sarah Sabater commented,
Is it possible to place an outbound call while you're currently on a call with an agent? The screenshot in the last section of this article is of the "old" lay out of the comments field and the opt...
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Sarah Sabater commented,
There is a double negative in the statement calling out a critical piece in this guidance. It's imperative that we downgrade first and then suspend: Note: Suspending an agent's profile will not n...
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Sarah Sabater commented,
Is there is there a way to modify the template so that agents can view the labels?