Wade Fitzner

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Guide reporting tools for measuring self-service

Im with Jessica C on this.  I am seeing a variation in numbers between Zendesk and Google.Also, we use a non-Zendesk chatbot, and curious about how we are accurately able to track clicks?  If they ...

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• Wade Fitzner
• Created October 20, 2022 14:26
• 1 vote

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I remove "Suggested Articles" from the ticket submission form?

Are there older, different or more possibly....hidden files that I am not seeing to make this change?suggestion-list does not exist in my style.css, nor the page I am working on.Im trying to add so...

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• Wade Fitzner
• Created September 17, 2021 17:53
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Talk Service Level as a Percentage

Has anyone sorted out how to do this with the new changes in Zendesk?  I'd love to be able to get this metric.

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• Wade Fitzner
• Created March 30, 2021 16:37
• 2 votes