Recent searches


No recent searches

JD's Avatar

JD

Joined May 06, 2021

·

Last activity Mar 13, 2024

Following

0

Followers

0

Total activity

110

Votes

105

Subscriptions

4

ACTIVITY OVERVIEW

Latest activity by JD

JD commented,

Community comment Feedback - Help Center (Guide)
some way to share not published articles with important stakeholders for review (or similar reasons)

Katarzyna Karpinska As for your third bullet point, we need a way to share unpublished articles with stakeholders for approval before we publish them. These are product owners and customers without agent access to Zendesk. Providing them with a Zendesk license would be cost-prohibitive and inconvenient, for the handful of articles they need to approve a year. Currently, we build articles in Zendesk, then copy/paste them into a Google Doc. Stakeholders add comments and suggestions to the doc, and then we go back to Zendesk to make those changes. Finally, we copy/paste the final article back into the document for final approval. If there was a way to share unpublished articles with these external stakeholders and eliminate the copy/pasting to an external document, we could save time and reduce errors. 

View comment · Edited Mar 17, 2023 · JD

0

Followers

1

Vote

0

Comments