Ellen James
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Recent activity by Ellen James-
It's great to hear that Zendesk are finally starting to listen to the feedback on this item. I'm sure that there are already plenty of examples in this thread that the product management team can ...
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This is a much needed feature! I want to control the number of surveys being sent to our customers, and who receives them to prevent survey fatigue. For example, I'd like to be able to send a sur...
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I can't stress how much we need this functionality. Having recently implemented Zendesk, this is the only area that we feel is lacking and doesn't meet our needs. SLA management was a really big ...