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Byggmax

Joined Apr 15, 2021

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Last activity Sep 12, 2022

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ACTIVITY OVERVIEW

Latest activity by Byggmax

Byggmax commented,

CommentRouting

Hi, I can't try this function. I have no "Omnichannel routing" in my objects and rules-side bar. Please help.

View comment · Posted Sep 12, 2022 · Byggmax

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Byggmax commented,

Community comment Feedback - Voice (Talk)

Hi @...,

We're definetely intetersted in trying it out. How do I register for the extended fre trial?

 

View comment · Posted Aug 06, 2021 · Byggmax

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Byggmax commented,

CommentHow to report on Talk and Text

The time customer hear is not realistic as it includes the abandoned calls. The customer will always hear a much lower time than that’s actually true.

View comment · Posted Aug 02, 2021 · Byggmax

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Byggmax created a post,

Post Feedback - Voice (Talk)

Hi, why aren't you supporting other languages for voicemail transcription?

Posted May 07, 2021 · Byggmax

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Byggmax created a post,

Post Feedback - Voice (Talk)

Hi, our agents says that the outgoing ring tone is too high, especially if you compare with the incoming ring tone. If they lower the volume on their headsets the customer will be almost silent, which makes the agent higher the volume again, and when next call back (or outgoing call) comes it will be too loud. Our agents are almost afraid of outgoing calls.

Is there a way of adjusting the volume?

Posted May 04, 2021 · Byggmax

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Byggmax commented,

CommentHow to manage phone numbers in Talk

Hi Shannon, I cannot access the link. Can you send it again please?

 

View comment · Posted Apr 12, 2021 · Byggmax

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