Dominic
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Total activity21
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Last activity
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Activity overview
Latest activity by Dominic-
Dominic commented,
Many thanks, the second one worked 🎉 🤜
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Dominic commented,
Hi Andrey, Alright, I'm trying an easier approach I will assign a ticket via a trigger that will put a tag "email_signature" {% if {ticket.tags} contains 'email_signature' %}{{dc.agent_signature}}{...
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Dominic commented,
No ideas? 😔
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Dominic commented,
Hi Andrey, Sorry to reach out with this. I'm stuck again. I need to create a condition along these lines: - if a ticket comes in via email, display a message. - If the ticket requester is part of ...
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Dominic commented,
Done!
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Dominic commented,
All good, many thanks for your help, Andrey! You're a champ! Cheers, Dominic
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Dominic commented,
Tried it the exact way you wrote it and it says this: Liquid Liquid error: Unknown operator =
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Dominic commented,
Hi Andrey, I'm using the following code in the app configuration: {% if ticket.via == 'mail' %} {{dc.agent_signature}} {% else %} {% endif %} But it's not working. Any idea what I'm doing wrong?...
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Dominic commented,
Hi Andrey, Many thanks for the quick response! Just to confirm, there's no way we can automate directly from the agent signature? Reason for asking is because the app seem to need to be manually ac...
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Dominic created a post,
Agent Signature based on ticket channel
AnsweredHi Community, I’m trying to set an agent signature based on the channel that the ticket came from. I know that there’s no way to check for channels with Liquid Markup, but I was hoping there wo...