Helpando
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Last activity
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Activity overview
Latest activity by Helpando-
Helpando commented,
Many thanks, the second one worked 🎉 🤜
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Helpando commented,
Hi Andrey, Alright, I'm trying an easier approach I will assign a ticket via a trigger that will put a tag "email_signature" {% if {ticket.tags} contains 'email_signature' %}{{dc.agent_signature}}{...
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Helpando commented,
No ideas? 😔
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Helpando commented,
Hi Andrey, Sorry to reach out with this. I'm stuck again. I need to create a condition along these lines: - if a ticket comes in via email, display a message. - If the ticket requester is part of ...
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Helpando commented,
Done!
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Helpando commented,
All good, many thanks for your help, Andrey! You're a champ! Cheers, Dominic
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Helpando commented,
Tried it the exact way you wrote it and it says this: Liquid Liquid error: Unknown operator =
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Helpando commented,
Hi Andrey, I'm using the following code in the app configuration: {% if ticket.via == 'mail' %} {{dc.agent_signature}} {% else %} {% endif %} But it's not working. Any idea what I'm doing wrong?...
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Helpando commented,
Hi Andrey, Many thanks for the quick response! Just to confirm, there's no way we can automate directly from the agent signature? Reason for asking is because the app seem to need to be manually ac...
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Helpando created a post,
Agent Signature based on ticket channel
AnsweredHi Community, I’m trying to set an agent signature based on the channel that the ticket came from. I know that there’s no way to check for channels with Liquid Markup, but I was hoping there wo...