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Jess Oliver

Joined May 06, 2021

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Last activity Sep 11, 2024

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Jess Oliver

Jess Oliver commented,

Community comment Feedback - Ticketing system (Support)

Is there an update on this? I would like to be able to run an audit report on all redactions to ensure agents do not miss anything so that we stay compliant. 

 

View comment · Posted May 22, 2024 · Jess Oliver

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Jess Oliver commented,

Community comment Feedback - Chat and Messaging (Chat)

Can this be reopened? My understanding is that omnichannel routing has the fix, but if you don't want to enable messenger then you are out of luck. 

 

Any thoughts?

View comment · Posted Mar 06, 2024 · Jess Oliver

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Jess Oliver commented,

Community comment Feedback - Ticketing system (Support)

Same, we just switched over, and everything else can toggle but that?

View comment · Posted Feb 01, 2024 · Jess Oliver

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Jess Oliver commented,

Community comment Feedback - Ticketing system (Support)

Upvoting this

 

Need an option for email to toggle to

View comment · Posted Feb 01, 2024 · Jess Oliver

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Jess Oliver commented,

Community comment Feedback - Chat and Messaging (Chat)

We just switched to AW and have no desire to implement messaging yet. Sounds and transfer acceptance needs to be implemented please asap. 

View comment · Posted Feb 01, 2024 · Jess Oliver

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Jess Oliver commented,

Community comment Feedback - Ticketing system (Support)

I am also in need of this! I checked out Sweet Hawk as well, but instead I am trying to do a bunch of configuring with side conversation tickets, but triggers don't recognize the different options (email, ticket) and we do not use slack. 

 

View comment · Posted Jun 28, 2022 · Jess Oliver

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Jess Oliver commented,

CommentSetting up Zendesk Chat

Is there a way to differentiate widgets between brands,; turning off one rating ability and leaving the other on. In our case, one team often follows up after chat is ended so we want to wait to have the ability to rate it until the issue is resolved. The other team is more transactional. 

 

Thank you!

View comment · Posted Jun 02, 2022 · Jess Oliver

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Jess Oliver commented,

Community comment Feedback - Apps and integrations (Platform)

Will there be capability to have "library" of notes not specific to the profile of the ticket? (more like a saved macro/note, accessible through scratchpad on any ticket.

View comment · Posted May 23, 2022 · Jess Oliver

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Jess Oliver commented,

CommentTicket customization

Or would you need to create separate fields?

View comment · Posted Feb 08, 2022 · Jess Oliver

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Jess Oliver commented,

CommentTicket customization

@... Ema

How did you achieve options within the nested? When adding more colons it nests within a nest :)

View comment · Posted Feb 08, 2022 · Jess Oliver

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