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Jess Oliver
Joined May 06, 2021
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Last activity Sep 11, 2024
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Latest activity by Jess Oliver
Jess Oliver commented,
Is there an update on this? I would like to be able to run an audit report on all redactions to ensure agents do not miss anything so that we stay compliant.
View comment · Posted May 22, 2024 · Jess Oliver
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Jess Oliver commented,
Can this be reopened? My understanding is that omnichannel routing has the fix, but if you don't want to enable messenger then you are out of luck.
Any thoughts?
View comment · Posted Mar 06, 2024 · Jess Oliver
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Jess Oliver commented,
Same, we just switched over, and everything else can toggle but that?
View comment · Posted Feb 01, 2024 · Jess Oliver
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Jess Oliver commented,
Upvoting this
Need an option for email to toggle to
View comment · Posted Feb 01, 2024 · Jess Oliver
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Jess Oliver commented,
We just switched to AW and have no desire to implement messaging yet. Sounds and transfer acceptance needs to be implemented please asap.
View comment · Posted Feb 01, 2024 · Jess Oliver
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Jess Oliver commented,
I am also in need of this! I checked out Sweet Hawk as well, but instead I am trying to do a bunch of configuring with side conversation tickets, but triggers don't recognize the different options (email, ticket) and we do not use slack.
View comment · Posted Jun 28, 2022 · Jess Oliver
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Jess Oliver commented,
Is there a way to differentiate widgets between brands,; turning off one rating ability and leaving the other on. In our case, one team often follows up after chat is ended so we want to wait to have the ability to rate it until the issue is resolved. The other team is more transactional.
Thank you!
View comment · Posted Jun 02, 2022 · Jess Oliver
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Jess Oliver commented,
Will there be capability to have "library" of notes not specific to the profile of the ticket? (more like a saved macro/note, accessible through scratchpad on any ticket.
View comment · Posted May 23, 2022 · Jess Oliver
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Jess Oliver commented,
Or would you need to create separate fields?
View comment · Posted Feb 08, 2022 · Jess Oliver
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Jess Oliver commented,
@... Ema
How did you achieve options within the nested? When adding more colons it nests within a nest :)
View comment · Posted Feb 08, 2022 · Jess Oliver
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