Jess Oliver
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Activity overview
Latest activity by Jess Oliver-
Jess Oliver commented,
I am also in need of this! I checked out Sweet Hawk as well, but instead I am trying to do a bunch of configuring with side conversation tickets, but triggers don't recognize the different options ...
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Jess Oliver commented,
Is there a way to differentiate widgets between brands,; turning off one rating ability and leaving the other on. In our case, one team often follows up after chat is ended so we want to wait to ha...
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Jess Oliver commented,
Will there be capability to have "library" of notes not specific to the profile of the ticket? (more like a saved macro/note, accessible through scratchpad on any ticket.
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Jess Oliver commented,
Or would you need to create separate fields?
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Jess Oliver commented,
@... Ema How did you achieve options within the nested? When adding more colons it nests within a nest :)
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Jess Oliver created a post,
Internal Chat between Team Members on Chat Dashboard
AnsweredPlease create a way for team members to chat (in a side conversation style) that is trackable in the system. There is no way to tell how much assistance a specialist may offer a rep who is on chat,...