Julien Maneyrol

1. Web Widget
2. Web Widget documentation
3. Comparing the Zendesk Web Widgets

Thanks for the information Christopher Kennedy, I guess it is too early to ask, but will there be guides/tutorials to help migrating? I am asking this because we are currently using the Web Widget ...

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• Julien Maneyrol
• Created February 23, 2023 16:59
• 0 votes

1. Web Widget
2. Web Widget documentation
3. Comparing the Zendesk Web Widgets

Hi, I see in the article that the Web Widget (classic) will be phased out in the future. Is there any ETA? How long will it be available?

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• Julien Maneyrol
• Created February 06, 2023 08:50
• 0 votes

1. Account
2. ...
3. Accounts and billing
4. Zendesk support for cookie-restricted browsers (Safari, Chrome, Firefox)

Hi Barkha Bhatia, I have already sent a ticket and support has recommended posting here. The ticket ID is #11052510.

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• Julien Maneyrol
• Edited January 19, 2023 10:05
• 2 votes

1. Account
2. ...
3. Accounts and billing
4. Zendesk support for cookie-restricted browsers (Safari, Chrome, Firefox)

Dear Zendesk team, Web Widget(Classic) installed via the installation script  doesn't load in Mozilla Fire Fox (version 108+) when Enhanced Tracking Protection is turned on for the website (Enhance...

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• Julien Maneyrol
• Created December 28, 2022 08:50
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. CAPTCHA FAQs

Hi John Tieu, I followed the instructions from this article: https://support.zendesk.com/hc/en-us/articles/4408887368986 to remove placeholders that spammers target in our automatic replies. Regards

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• Julien Maneyrol
• Created December 05, 2022 12:32
• 1 vote

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Evaluating your account for upgrading to the Zendesk Agent Workspace

Hi Kolten Kittleson, Thank you very much for the clarification! I wish it was explicit from the beginning that this feature would be enforced following AB testing, though. Have a very nice day! Reg...

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• Julien Maneyrol
• Created July 20, 2022 09:31
• 0 votes

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Evaluating your account for upgrading to the Zendesk Agent Workspace

Hi Diogo Maciel, I have exactly the same question as Troy: my company has little to no use for this feature and we received the same message. This all seems to imply that the change will be forced ...

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• Julien Maneyrol
• Edited July 18, 2022 13:28
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. CAPTCHA FAQs

Hi @..., Thank you for following-up. The problem has been mitigated by removing placeholders in the automated reply.Still, being able to fine-tune CPACHA (enforce it under certain circumstances) wo...

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• Julien Maneyrol
• Edited June 21, 2022 12:26
• 1 vote

1. Support
2. ...
3. Spam and suspended tickets
4. How can I stop a spam attack coming from my contact form?

Hi @...,Thanks for your reply. I understand, but this is not very satisfactory. From my point of view, we - as Zendesk customers - should have the possibility to enforce CAPTCHA to everyone if we n...

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• Julien Maneyrol
• Created April 14, 2022 13:19
• 1 vote

1. People
2. People advice and troubleshooting
3. How can I hide ticket forms based on a user's organization?

Your code uses JQUERY, as far as I know. If you have JQUERY libs enabled, I can't really say why it doesn't work - this is beyond my knowledge and skills :(

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• Julien Maneyrol
• Created April 04, 2022 08:28
• 0 votes