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Derek Nuzum's Avatar

Derek Nuzum

Joined May 06, 2021

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Last activity Sep 12, 2024

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ACTIVITY OVERVIEW

Latest activity by Derek Nuzum

Derek Nuzum commented,

CommentTicket automation and collaboration

From support, I can confirm this workaround/URL modification works for now:

 

It appears that the investigation is still in progress; however, there is a useful workaround that you may consider implementing. Please append a `-v1` to the `/macros` path. For instance: .com/admin/workspaces/agent-workspace/macros-v1?access… Additionally, due to our recent fix, you now have the capability to adjust the `per_page` parameter in the URL to exceed `100`. This adjustment will also allow you to utilize the `page` parameter, thereby enabling you to load more than 100 items per page, which will facilitate the management of macros on a larger scale.

View comment · Posted Sep 12, 2024 · Derek Nuzum

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Derek Nuzum commented,

CommentTicket automation and collaboration

We are also seeing the same behavior as Matt Russell and can confirm that the same process is broken/unusable. We and our agents are no longer able to properly prioritize the correct macros.

View comment · Posted Aug 02, 2024 · Derek Nuzum

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Derek Nuzum commented,

Community comment Feedback - Ticketing system (Support)

Is there a method to provide feedback or take action on false positives? Our support utility EXE is now being flagged as malicious as we provide low-level OS support requiring code that hooks into areas some AV utilities would flag.

View comment · Posted Nov 28, 2023 · Derek Nuzum

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