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Matthew Spratling

Joined May 06, 2021

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Last activity Oct 22, 2021

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Latest activity by Matthew Spratling

Matthew Spratling commented,

Community comment Feedback - Ticketing system (Support)

We also require a Full resolution time that doesn't get affected by open, pending or hold statuses. 

Just a start to finish SLA with no pauses until the ticket is solved/closed.

Thanks!

View comment · Posted Jan 02, 2018 · Matthew Spratling

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