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Matthew Spratling
Joined May 06, 2021
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Last activity Oct 22, 2021
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Latest activity by Matthew Spratling
Matthew Spratling commented,
Community comment Feedback - Ticketing system (Support)
We also require a Full resolution time that doesn't get affected by open, pending or hold statuses.
Just a start to finish SLA with no pauses until the ticket is solved/closed.
Thanks!
View comment · Posted Jan 02, 2018 · Matthew Spratling
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