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Nadia Tosheva's Avatar

Nadia Tosheva

Joined May 06, 2021

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Last activity Oct 22, 2021

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Latest activity by Nadia Tosheva

Nadia Tosheva commented,

Community comment Feedback - Ticketing system (Support)

Really surprised we cannot set Resolution SLA targets!

This is such an obvious metric that's key to most contractual SLAs and should be available and should also be set for different segments (e.g. custom ticket types, client type, etc)

How soon is this on the roadmap?

View comment · Posted Jun 28, 2019 · Nadia Tosheva

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