Shared Profile

Great update! Can't wait to get started with this!!

I have a clarifying question that I hope you can help to elaborate. We are supporting customers in 10 languages, so we are a heavy user of departments and assigned chat routing. For us it is important to know more specifics about this limitation before we get started:

Does not fully support Assigned chat routing. Assigned chat routing will only work if the agent that uses the Conversations API is the only agent in the department

What is possible with chatbot and assigned chat routing? Can you give an example of a flow where the chatbot hands over the chat to a human?

// all the best, Jonas