Recent searches


No recent searches

Struckhoff's Avatar

Struckhoff

Joined May 06, 2021

·

Last activity Oct 27, 2021

Following

0

Followers

0

Total activity

4

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Struckhoff

Struckhoff commented,

Community comment Discussion - Tips and best practices from the community

Thank you for the tip. Work-around suggestions are definitely always appreciated.

However, this one doesn't work for us. We need a way to reliably prompt the customer to say they are now satisfied, that suits an environment where support is primarily via email and no users may log in. Any manual intervention on our part makes that too subjective, and more apt to be gamed.

Do you have any plans to update your Satisfaction system to suit customers who don't provide access to the web portal?

View comment · Posted Oct 26, 2015 · Struckhoff

0

Followers

0

Votes

0

Comments


Struckhoff commented,

Community comment Discussion - Tips and best practices from the community

Our customers don't log in, as our support is Phone, Email, and API only. This means they wouldn't have credentials to log in, and certainly wouldn't be Satisfied anymore if we asked them to create them in order to change their rating.

View comment · Posted Oct 22, 2015 · Struckhoff

0

Followers

0

Votes

0

Comments


Struckhoff commented,

Community comment Discussion - Tips and best practices from the community

Having read this, I just want to double check.

Is there definitely no way for a customer to change their Satisfaction on a ticket without logging in?

View comment · Posted Oct 22, 2015 · Struckhoff

0

Followers

0

Votes

0

Comments