Struckhoff

1. Community
2. Tips from users - Zendesk Suite
3. Using Triggers to get the most out of Customer Satisfaction - Re-evaluation

Thank you for the tip. Work-around suggestions are definitely always appreciated. However, this one doesn't work for us. We need a way to reliably prompt the customer to say they are now satisfied,...

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• Struckhoff
• Created October 26, 2015 20:27
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Using Triggers to get the most out of Customer Satisfaction - Re-evaluation

Our customers don't log in, as our support is Phone, Email, and API only. This means they wouldn't have credentials to log in, and certainly wouldn't be Satisfied anymore if we asked them to create...

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• Struckhoff
• Created October 22, 2015 21:17
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Using Triggers to get the most out of Customer Satisfaction - Re-evaluation

Having read this, I just want to double check. Is there definitely no way for a customer to change their Satisfaction on a ticket without logging in?

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• Struckhoff
• Created October 22, 2015 15:40
• 0 votes