Meggan King

Previously, the same text was kept and you could switch back and forth while editing, which is a feature we used regularly for many, many years. Now it's separate text for each section. 

I find it unusable right now. I can't write a proper response to a customers question because . 

The other change, which is not for the better, is starting a reply in Internal first and then switching to Public to send no longer works. Internal was great for writing replies before sending it off. Now when I switch from Internal to Public, the field is blank