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Ryo Ogochi

Joined May 06, 2021

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Last activity Dec 28, 2023

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ACTIVITY OVERVIEW

Latest activity by Ryo Ogochi

Ryo Ogochi commented,

CommentReporting and analytics admin questions

thanks Brett Bowser.  That's the problem though. Your profile setting isnt necessarily the timezone that you want your report to use.  I work in Japan so i need the profile setting to be in Japan for zendesk to work in my timzone.  But I want the reports to use Pacific time so we are aligned as a company. 

View comment · Posted Jun 07, 2022 · Ryo Ogochi

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Ryo Ogochi commented,

CommentReporting and analytics admin questions

@...  is there any way to change the applied timezone.  With globally distributed teams we need to have a different timezone for profiles and reporting (explore). 

View comment · Posted Jun 02, 2022 · Ryo Ogochi

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Ryo Ogochi commented,

CommentUsing email in Sell

Jakub Konik what happens to sequences when the lead owner is changed mid-sequence?

View comment · Posted Jun 01, 2022 · Ryo Ogochi

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Ryo Ogochi commented,

Community comment Feedback - Sales CRM (Sell)

if i wanted my SDRs to go after a certain cohort of leads for example, I want to create a smartlist and share them. templates is completely inadequate because a) I need to start from scratch instead of working off of existing smartlist (waste of time), and b) my SDRs can change the template as they like and I have no idea.  As a team we need to be looking at a same dataset. This is a minimal requirement. 

View comment · Posted Apr 16, 2022 · Ryo Ogochi

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Ryo Ogochi commented,

CommentHow to use smart lists and reports in the sales CRM

sharing smartlists should be far easier than it is now, which is a terrible experience. 

here's a feature request : https://support.zendesk.com/hc/en-us/community/posts/4522342054554-Sharing-smartlists-Easier

View comment · Posted Apr 08, 2022 · Ryo Ogochi

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Ryo Ogochi created a post,

Post Feedback - Sales CRM (Sell)

Feature Request Summary: 

Easily share EXISTING smartlists with team members instead of having to create a template from scratch each time. 

Description/Use Cases: 

Currently to share a smartlist, you need to create a template from scratch--this is a major hassle.  We have existing smartlists that we create and save all the time but there is no way to share this. 

Business impact of limitation or missing feature:

cannot share list of leads in a smart way. 

Other necessary information or resources:

 

Posted Apr 08, 2022 · Ryo Ogochi

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Ryo Ogochi commented,

CommentUsing email in Sell

This feature is quite limiting. The inability to re-size the images on email templates is a problem. Hope you can fix that. 

View comment · Posted Jan 05, 2022 · Ryo Ogochi

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Ryo Ogochi commented,

CommentUsing email in Sell

@... great to hear.  I don't see a sequence widget in contacts though so can't enroll any contacts into sequence. I checked the Layout settings page as well but dont see the Sequence widget.

View comment · Posted Oct 05, 2021 · Ryo Ogochi

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Ryo Ogochi commented,

CommentUsing email in Sell

Is there any way to duplicate/copy a sequence?   Creating sequences is quite a task. 

View comment · Posted Apr 08, 2021 · Ryo Ogochi

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Ryo Ogochi commented,

CommentWorking with Sell apps and integrations

We're getting chat and sell integrated and there's a major issue with how leads are created from chat and its prohibitive.      We need to be able to set more lead fields than (owner, status, and source)....otherwise the leads just get lost or mess up our database. 

 

View comment · Posted Mar 11, 2021 · Ryo Ogochi

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