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Tara Kozuback's Avatar

Tara Kozuback

Joined May 06, 2021

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Last activity Oct 27, 2021

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Latest activity by Tara Kozuback

Tara Kozuback commented,

Community comment Feedback - Help Center (Guide)

+1 to Antonio and Lester’s comments.

We desperately need this feature. It is the #1 request from our users. We have disabled comments on our Help Center for very specific reasons, therefore users cannot currently follow an article on our site. We have many specifications and guideline articles throughout our entire knowledge base that service different partners worldwide. Updates are often made to one spec document or article and we need to notify a specific set of users to that change.

Currently we ask our users to "follow" a section using the workaround that Frank mentioned on 01/08/2015. Unfortunately, this is less than ideal. Once they follow a section, they get pinged when there are new or updates to any articles in that section, some which do not apply to them causing a lot of unnecessary noise.

Simply adding the ability for us to either “update” an article or “update and notify” to ping subscribers would be an excellent enhancement.

View comment · Posted Nov 07, 2016 · Tara Kozuback

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