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Federico Olmus
Joined May 06, 2021
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Last activity Apr 28, 2023
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Latest activity by Federico Olmus
Federico Olmus commented,
Hello Dakota,
I have yet to test this, but this route might be worth trying out.
Trigger
Meet all conditions
Channel is Solved ticket
Tag contains “groupX” (tags transfer on follow-up tickets)
Action
Assign to “groupX”
You would need to create additional triggers/automations (one for every group) that fires at the end of the ticket's life cycle and adds the group tag. Which would then be used in case a follow-up ticket is created.
Hope it helps!
View comment · Posted Nov 12, 2021 · Federico Olmus
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Federico Olmus commented,
Hello Zendesk team,
When bulk updating tickets the formatting is changed. E.g: Spacing is changed or hyperlinks are broken.
Any idea why and how to fix this?
Best,
Federico Olmus
View comment · Posted Nov 03, 2021 · Federico Olmus
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