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Federico Olmus

Joined May 06, 2021

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Last activity Apr 28, 2023

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Latest activity by Federico Olmus

Federico Olmus commented,

Community comment Feedback - Ticketing system (Support)

Hello Dakota, 

I have yet to test this, but this route might be worth trying out.

Trigger

Meet all conditions

Channel is Solved ticket
Tag contains “groupX” (tags transfer on follow-up tickets)

Action
Assign to “groupX”

You would need to create additional triggers/automations (one for every group) that fires at the end of the ticket's life cycle and adds the group tag. Which would then be used in case a follow-up ticket is created.

Hope it helps!

View comment · Posted Nov 12, 2021 · Federico Olmus

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Federico Olmus commented,

CommentTicket management

Hello Zendesk team, 

When bulk updating tickets the formatting is changed. E.g: Spacing is changed or hyperlinks are broken.

Any idea why and how to fix this?

Best,

Federico Olmus

View comment · Posted Nov 03, 2021 · Federico Olmus

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