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João Siqueira's Avatar

João Siqueira

Joined Apr 15, 2021

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Last activity Jul 05, 2023

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ACTIVITY OVERVIEW

Latest activity by João Siqueira

João Siqueira commented,

Community comment Feedback - Ticketing system (Support)

I support the idea of allowing agents to provide feedback and rate our internal customers, who are also agents. Almost every company works like this. This is a problem since 2014, I think Zendesk could have a look upon this issue.

View comment · Posted Jul 04, 2023 · João Siqueira

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João Siqueira created a post,

Post Feedback - Ticketing system (Support)

Hello, I would like to know how to split tickets natively in Zendesk. We have used te Split n Close third part app, but now it's limited its features to premium users, meaning that we would have to pay $3.00 per month per agent just to keep splitting tickets.

I consider that this is a basic feature (others cheaper helpdesks have it built in) and ZD must have a solution for its clients.

 

Posted Feb 22, 2021 · João Siqueira

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