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Daniel Cowlishaw

Joined Apr 15, 2021

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Last activity Nov 24, 2021

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ACTIVITY OVERVIEW

Latest activity by Daniel Cowlishaw

Daniel Cowlishaw commented,

Community comment Q&A - Help center and community

This is great thanks Trapta Singh

View comment · Posted Nov 24, 2021 · Daniel Cowlishaw

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Daniel Cowlishaw created a post,

Post Q&A - Help center and community

Hi everyone, 
Is it possible to make the top-left logo link to the Community homepage if the user is on a Community page?
I want to prevent users from going back to the Help Center homepage if they're on our Community pages.

I know I can edit the header but is it possible to create a Community only header? 

Posted Nov 23, 2021 · Daniel Cowlishaw

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Daniel Cowlishaw commented,

Community comment Discussion - Tips and best practices from the community

Hi Trapta,

Do you know if it is possible to change the link depending on the page you're visiting?

For example, if I'm on the Community pages, can I make the logo link to the Community homepage rather than it go to the Help Center homepage? Is there an if statement that could handle this?

For branding purposes we're looking to cut the ties between our HC and Community which we can't do at the moment as it links back to the HC when clicking the logo in the top-left.

Thanks, Danny

View comment · Posted Nov 22, 2021 · Daniel Cowlishaw

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Daniel Cowlishaw commented,

Community comment Q&A - Help center and community

Hi guys, I'm having some trouble with this.

I've used the API calls for a number of things recently. I'm using postman and have had no issues apart from trying to execute the call to:

GET /api/v2/community/topics/{topic_id}/subscriptions

Which I get

"error": "Couldn't authenticate you"

Has anyone else got this on this particular call?

Cheers

View comment · Posted Jul 27, 2021 · Daniel Cowlishaw

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Daniel Cowlishaw commented,

Community comment Q&A - Help center and community

Hi Brett,

Thanks for the response. I did find that tip but I want to remove the whole aspect of the articles being hidden in the first place.

I don't know why its such a restriction on the system.

Danny

View comment · Posted Dec 13, 2019 · Daniel Cowlishaw

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Daniel Cowlishaw commented,

Community comment Q&A - Help center and community

Hi guys,

Can someone please share how they resolved this? I'm trying to get all my articles in the category to show on the Category page, rather than clicking "See all articles", but having zero luck trying to do so.

Kind Regards,

Danny

View comment · Posted Dec 12, 2019 · Daniel Cowlishaw

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Daniel Cowlishaw created a post,

Post Feedback - Help Center (Guide)

Hi Everyone,

Our company has just purchased zendesk. We are now tasked with migrating the content from our current supporting website into guide articles.

We would really like to maintain a similar level of navigation from our old website. So far we've created a theme and have edited various files and css to fit our brand guidelines. 

What I'm keen to know is if we can create custom web pages using this system? 

We use our supporting site to announce updates, host video guide libraries and other forms of support as well as just documentation so were were keen to set this up as basic web pages.

Is this possible at all using the 'Edit code' feature on the theme? I've also noticed the 'Add new template' feature. Could that provide a solution with a bit of fiddling in the code?

Any help and advice is greatly appreciated.

Cheers, Danny

Posted Dec 05, 2019 · Daniel Cowlishaw

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