Bernard Moriau
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Total activity20
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Last activity
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Activity overview
Latest activity by Bernard Moriau-
Bernard Moriau created a post,
option to rewrite text if no agents are online
Is it possible to allow us either have (in messaging)* a "Transfer to Ticket" answer (instead of transfer to agent) where at the end of the flow just a ticket gets created following standard rules*...
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Bernard Moriau commented,
Is there a possibility to add the following in this Article: "If you have multiple brands, it is better to create the brands firstThen set up the forwarding and then add the external email address ...
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Bernard Moriau commented,
Hi team, I have been told that as a customer you will only get billed for the agents that have access to the app.Example: I have 2 teams - each 5 agents and via groups only one group has access to ...
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Bernard Moriau commented,
I have a similar issue where my customer needs a regex field to be obligatory in the form regardless if accessed via form or widget. As it concerns card numbers / licenses it really would make sens...
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Bernard Moriau commented,
@... - indeed, the issue is that a chat is sometimes difficult to understand when analysing a ticket.
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Bernard Moriau created a post,
visualisation chat
AnsweredIs it possible for a chat communication to be displayed in What’sApp style (own comment on right side in color - enduser comment on the left). This visualisation will be rapidly understood by all a...