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Yaniv Dayan

Joined Apr 15, 2021

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Last activity Jan 13, 2025

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Latest activity by Yaniv Dayan

Yaniv Dayan commented,

CommentMeasuring success

[URGENT]

I can get the Satisfaction Rating using {{satisfaction.current_rating}}, and the Satisfaction Comment using {{satisfaction.current_comment}}.

But how do I get the satisfaction drop-down Reasons question result??

View comment · Edited Jan 09, 2025 · Yaniv Dayan

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Yaniv Dayan commented,

CommentMeasuring success

Tetiana Gron  Since we do not want to overload our users with survey emails, we built a whole set of triggers to send CSAT to the client's 5th ticket. I hope there will be something similar or some kind of random CSAT. 

View comment · Posted Jan 08, 2025 · Yaniv Dayan

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Yaniv Dayan commented,

CommentTicket automation and collaboration

Hi Tetiana Gron  I'm not sure what you mean regarding ‘real’ or ‘test’ article - we published a long article within a section, and the generative search fails on the entire section. Only when we remove the long article, the generative search provide an answer from the section's articles. See my previous comment - 

 

View comment · Posted Nov 28, 2024 · Yaniv Dayan

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Yaniv Dayan commented,

CommentTicket automation and collaboration

Tetiana Gron  - Have you looked at the bug that I reported? Do you have an answer?

How can I track this case?

View comment · Posted Nov 27, 2024 · Yaniv Dayan

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Yaniv Dayan commented,

CommentTicket automation and collaboration

The Dropdown field should be Multiple Selection for multiple products.
Some requests can be relevant to multiple products, for example, Camera Model A and Camera Model B. However, the drop-down field allows only one product.

View comment · Posted Jul 21, 2024 · Yaniv Dayan

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Yaniv Dayan created a post,

PostZendesk EAP - Entity detection

Some requests can be relevant to multiple products, for example, Camera Model A and Camera Model B. However, the drop-down field allows only one product.

Posted Jul 21, 2024 · Yaniv Dayan

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Yaniv Dayan created a post,

PostZendesk EAP - Entity detection

Hi, nice feature! 
Can we have synonym names for the same product/dropdown field value? For example, the product name is called TerraExplorer Pro, but some clients call it TEP or TerraExplorerPro. 
Or per your example, Camera Model A or CMA should point to the same Product Line dropdown field value.

Posted Jul 21, 2024 · Yaniv Dayan

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Yaniv Dayan commented,

CommentTicket automation and collaboration

Hi, nice feature! 
Can we have synonym names for the same product/dropdown field value? For example, the product name is called TerraExplorer Pro, but some clients call it TEP or TerraExplorerPro. 
Or per your example, Camera Model A or CMA should point to the same Product Line dropdown field value.

View comment · Posted Jul 21, 2024 · Yaniv Dayan

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Yaniv Dayan commented,

CommentTicket automation and collaboration

Hi, nice feature! 
Can we have synonym names for the same product/dropdown field value? For example, the product name is called TerraExplorer Pro, but some clients call it TEP or TerraExplorerPro. 
Or per your example, Camera Model A or CMA should point to the same Product Line dropdown field value.

View comment · Posted Jul 21, 2024 · Yaniv Dayan

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Yaniv Dayan commented,

CommentTicket automation and collaboration

Hi Daniel Codesal  Can you add attachments from Teams and see them in Zendesk side conversation, and vice versa? 

I just wondering if this is a bug on our side or Zendesk's side. 

 

View comment · Posted Jun 27, 2024 · Yaniv Dayan

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