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Yaniv Dayan
Joined Apr 15, 2021
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Last activity Jan 13, 2025
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Latest activity by Yaniv Dayan
Yaniv Dayan commented,
[URGENT]
I can get the Satisfaction Rating using {{satisfaction.current_rating}}, and the Satisfaction Comment using {{satisfaction.current_comment}}.
But how do I get the satisfaction drop-down Reasons question result??
View comment · Edited Jan 09, 2025 · Yaniv Dayan
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Yaniv Dayan commented,
Tetiana Gron Since we do not want to overload our users with survey emails, we built a whole set of triggers to send CSAT to the client's 5th ticket. I hope there will be something similar or some kind of random CSAT.
View comment · Posted Jan 08, 2025 · Yaniv Dayan
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Yaniv Dayan commented,
Hi Tetiana Gron I'm not sure what you mean regarding ‘real’ or ‘test’ article - we published a long article within a section, and the generative search fails on the entire section. Only when we remove the long article, the generative search provide an answer from the section's articles. See my previous comment -
![](/hc/user_images/01JDT6RGQ4386X3H80CMRHD76R.png)
View comment · Posted Nov 28, 2024 · Yaniv Dayan
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Yaniv Dayan commented,
Tetiana Gron - Have you looked at the bug that I reported? Do you have an answer?
How can I track this case?
View comment · Posted Nov 27, 2024 · Yaniv Dayan
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Yaniv Dayan commented,
The Dropdown field should be Multiple Selection for multiple products.
Some requests can be relevant to multiple products, for example, Camera Model A and Camera Model B. However, the drop-down field allows only one product.
View comment · Posted Jul 21, 2024 · Yaniv Dayan
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Yaniv Dayan created a post,
Some requests can be relevant to multiple products, for example, Camera Model A and Camera Model B. However, the drop-down field allows only one product.
Posted Jul 21, 2024 · Yaniv Dayan
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Yaniv Dayan created a post,
Hi, nice feature!
Can we have synonym names for the same product/dropdown field value? For example, the product name is called TerraExplorer Pro, but some clients call it TEP or TerraExplorerPro.
Or per your example, Camera Model A or CMA should point to the same Product Line dropdown field value.
Posted Jul 21, 2024 · Yaniv Dayan
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Yaniv Dayan commented,
Hi, nice feature!
Can we have synonym names for the same product/dropdown field value? For example, the product name is called TerraExplorer Pro, but some clients call it TEP or TerraExplorerPro.
Or per your example, Camera Model A or CMA should point to the same Product Line dropdown field value.
View comment · Posted Jul 21, 2024 · Yaniv Dayan
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Yaniv Dayan commented,
Hi, nice feature!
Can we have synonym names for the same product/dropdown field value? For example, the product name is called TerraExplorer Pro, but some clients call it TEP or TerraExplorerPro.
Or per your example, Camera Model A or CMA should point to the same Product Line dropdown field value.
View comment · Posted Jul 21, 2024 · Yaniv Dayan
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Yaniv Dayan commented,
Hi Daniel Codesal Can you add attachments from Teams and see them in Zendesk side conversation, and vice versa?
I just wondering if this is a bug on our side or Zendesk's side.
View comment · Posted Jun 27, 2024 · Yaniv Dayan
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