Yaniv Dayan

1. Community
2. Zendesk Suite Q&A
3. Using URL Target to automate internal comments

Hey Jake Warren  Maybe this would help: https://support.zendesk.com/hc/en-us/community/posts/4932605159450-How-to-format-a-comment-when-using-Notify-active-webhook-action-#:~:text=tried%20it%20but%...

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• Yaniv Dayan
• Created June 08, 2023 03:01
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Using URL Target to automate internal comments

Hi Jake Warren I just double-checked the instructions, and it works. Have you added the Basic Authentication? 

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• Yaniv Dayan
• Created June 07, 2023 21:15
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. CC and BCC Fields When Creating Side Conversations via Macros

+1

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• Yaniv Dayan
• Created March 29, 2023 00:57
• 1 vote

1. Agent guide
2. Ticket basics
3. Using CCs and followers

When will it be possible to add Cc to the ‘Side conversation via Email’ action in Macro? It is only possible to add 'To':

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• Yaniv Dayan
• Created December 17, 2022 02:39
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. How to change the Internal Note background color?

Hi Brett Bowser, Nicole Saunders,  and @..., how can we promote it and make Zendesk more colorblind-friendly? Aren't five years not enough?

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• Yaniv Dayan
• Edited October 24, 2022 00:58
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Is there anyone who actually OK with these changes? vote Up if you are happy with it / Down if you are not happy with it.

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• Yaniv Dayan
• Created April 28, 2022 08:23
• -118 votes

1. Apps and integrations
2. ...
3. Jira integration
4. Using the Zendesk Support for Jira integration

Hi @..., Still, it could have been nice if the Jira integration could create a follow-up ticket for closed & locked tickets. Sometimes it takes years till the Jira issue is solved, and this means m...

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• Yaniv Dayan
• Created January 05, 2022 02:02
• 1 vote

1. Apps and integrations
2. ...
3. Jira integration
4. Using the Zendesk Support for Jira integration

Hi Pippa Till ZD will find a solution (probably never) we decided that Tickets with a Jira issue will be submitted as On-Hold and not as Solved. Only after the Jira issue is fixed and an announceme...

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• Yaniv Dayan
• Created January 05, 2022 00:20
• 2 votes