Yaniv Dayan
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Total activity97
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Last activity
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Activity overview
Latest activity by Yaniv Dayan-
Yaniv Dayan created a post,
Grammarly cannot fix the content in side conversation
Hi, Working with Grammarly (Chrome extension), I can fix mistakes in the reply dialog. However, in the side conversation. It marks the errors but does not apply the changes after you hover > select...
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Yaniv Dayan commented,
Thanks, @..., This option was not there when I posted this question, but since it was added, I'm using the minimize option quite a lot :)
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Yaniv Dayan created a post,
How to add a popup warning message to organizations / client's tickets?
Hi Zendesk Gurus, For situations where clients did not pay maintenance or having a temporary situation that requires the agents' attention, we would like to add a popup warning message on the organ...
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Yaniv Dayan commented,
Thanks, @..., This is actually what we eventually did (see the workaround that I mentioned at the beginning of this thread). However, with this trigger, you need to send an email notification to a...
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Yaniv Dayan created a post,
Pulling Organization fields into ticket's custom field
Hi, We found that it is impossible to map the organization field with Jira customer's company field. Therefore, we've been trying to update a custom ticket field (String) with the Client's Org. fie...
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Yaniv Dayan commented,
Hi @..., I would appreciate your attention on the main issue on this ticket. You can see the blue dot ONLY after you open the ticket. There is no indication on the View page for an updated side con...
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Yaniv Dayan commented,
Hi @... Actually, it was not easy at all to find the correct answer among all responses to this issue. I had to read and test everything until I found John's solution. My feedback - it will be rea...
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Yaniv Dayan commented,
@... solution actually works! Thanks. https://support.zendesk.com/hc/en-us/community/posts/203422496/comments/360004868354
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Yaniv Dayan commented,
This feedback is from 2016... Do you think Zendesk will ever add it?
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Yaniv Dayan commented,
Thanks, @..., it is not the best workaround, as, for every search, I will have to run it X times the number of agents that we have. Looks like something that ZD could fix in a few hours, but probab...