Yaniv Dayan
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Total activity108
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Last activity
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Activity overview
Latest activity by Yaniv Dayan-
Yaniv Dayan commented,
Is there anyone who actually OK with these changes? vote Up if you are happy with it / Down if you are not happy with it.
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Yaniv Dayan commented,
Hi Jacquelyn Brewer and Chris Sos, Still - trying to convert the extensions to webhook, I get zero results, though I have two extensions, one of them is Jira: Any ideas?
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Yaniv Dayan commented,
Hi Chris Sos Any update with my latest comment regarding the Zendesk-Jira App extensions?
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Yaniv Dayan commented,
Hi Chris Sos Thanks for confirming it. Converting our targets to webhooks, three targets were not converted. That includes the two Zendesk-Jira App extensions and one URL target (see below). Any s...
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Yaniv Dayan commented,
Hi Chris Sos Five months ago you wrote "Yes, we will be ensuring placeholder in URL support will be coming before the cutover (at this point, it's a few weeks away but definitely not months). " An...
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Yaniv Dayan commented,
Hi Sean Bourke, Still, it could have been nice if the Jira integration could create a follow-up ticket for closed & locked tickets. Sometimes it takes years till the Jira issue is solved, and this ...
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Yaniv Dayan commented,
Hi Pippa Till ZD will find a solution (probably never) we decided that Tickets with a Jira issue will be submitted as On-Hold and not as Solved. Only after the Jira issue is fixed and an announceme...
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Yaniv Dayan created a post,
Grammarly cannot fix the content in side conversation
Hi, Working with Grammarly (Chrome extension), I can fix mistakes in the reply dialog. However, in the side conversation. It marks the errors but does not apply the changes after you hover > select...
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Yaniv Dayan created a post,
How to add a popup warning message to organizations / client's tickets?
Hi Zendesk Gurus, For situations where clients did not pay maintenance or having a temporary situation that requires the agents' attention, we would like to add a popup warning message on the organ...
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Yaniv Dayan created a post,
Pulling Organization fields into ticket's custom field
Hi, We found that it is impossible to map the organization field with Jira customer's company field. Therefore, we've been trying to update a custom ticket field (String) with the Client's Org. fie...