Yaniv Dayan
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Total activity109
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Last activity
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Member since
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Following0 users
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Votes38
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Activity overview
Latest activity by Yaniv Dayan-
Yaniv Dayan commented,
When will it be possible to add Cc to the ‘Side conversation via Email’ action in Macro? It is only possible to add 'To':
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Yaniv Dayan commented,
Hi Brett Bowser, Nicole Saunders, and @..., how can we promote it and make Zendesk more colorblind-friendly? Aren't five years not enough?
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Yaniv Dayan commented,
Hi David Gillespie, Testing the integration, I found that Light Agent can change the ticket's status (Solve, Pending, Open...) from Teams integration, as well as change the assignee and other custo...
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Yaniv Dayan commented,
Is there anyone who actually OK with these changes? vote Up if you are happy with it / Down if you are not happy with it.
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Yaniv Dayan commented,
Hi @..., Still, it could have been nice if the Jira integration could create a follow-up ticket for closed & locked tickets. Sometimes it takes years till the Jira issue is solved, and this means m...
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Yaniv Dayan commented,
Hi Pippa Till ZD will find a solution (probably never) we decided that Tickets with a Jira issue will be submitted as On-Hold and not as Solved. Only after the Jira issue is fixed and an announceme...
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Yaniv Dayan created a post,
Grammarly cannot fix the content in side conversation
Hi, Working with Grammarly (Chrome extension), I can fix mistakes in the reply dialog. However, in the side conversation. It marks the errors but does not apply the changes after you hover > select...
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Yaniv Dayan created a post,
How to add a popup warning message to organizations / client's tickets?
AnsweredHi Zendesk Gurus, For situations where clients did not pay maintenance or having a temporary situation that requires the agents' attention, we would like to add a popup warning message on the organ...
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Yaniv Dayan created a post,
Pulling Organization fields into ticket's custom field
AnsweredHi, We found that it is impossible to map the organization field with Jira customer's company field. Therefore, we've been trying to update a custom ticket field (String) with the Client's Org. fie...
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Yaniv Dayan commented,
Hi @... Actually, it was not easy at all to find the correct answer among all responses to this issue. I had to read and test everything until I found John's solution. My feedback - it will be rea...