Yaniv Dayan

Total activity

109
Last activity

November 17, 2022 18:59
Member since

April 15, 2021 14:29
Following

0 users
Followed by

0 users
Votes

38
Subscriptions

28

Activity overview

Latest activity by Yaniv Dayan

Yaniv Dayan commented, October 24, 2022 00:55
Hi Brett Bowser, Nicole Saunders, and @..., how can we promote it and make Zendesk more colorblind-friendly? Aren't five years not enough?
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- Yaniv Dayan
- Edited October 24, 2022 00:58
- 1 vote
Yaniv Dayan commented, September 18, 2022 22:46
Hi David Gillespie, Testing the integration, I found that Light Agent can change the ticket's status (Solve, Pending, Open...) from Teams integration, as well as change the assignee and other custo...
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- Yaniv Dayan
- Created September 18, 2022 22:46
- 0 votes
Yaniv Dayan commented, April 28, 2022 08:23
Is there anyone who actually OK with these changes? vote Up if you are happy with it / Down if you are not happy with it.
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- Yaniv Dayan
- Created April 28, 2022 08:23
- -97 votes
Yaniv Dayan commented, January 05, 2022 02:02
Hi Sean Bourke, Still, it could have been nice if the Jira integration could create a follow-up ticket for closed & locked tickets. Sometimes it takes years till the Jira issue is solved, and this ...
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- Yaniv Dayan
- Created January 05, 2022 02:02
- 1 vote
Yaniv Dayan commented, January 05, 2022 00:20
Hi Pippa Till ZD will find a solution (probably never) we decided that Tickets with a Jira issue will be submitted as On-Hold and not as Solved. Only after the Jira issue is fixed and an announceme...
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- Yaniv Dayan
- Created January 05, 2022 00:20
- 2 votes
Yaniv Dayan created a post, September 14, 2021 22:06
Grammarly cannot fix the content in side conversation
1. Community
2. Zendesk Suite Q&A
Hi, Working with Grammarly (Chrome extension), I can fix mistakes in the reply dialog. However, in the side conversation. It marks the errors but does not apply the changes after you hover > select...
- Yaniv Dayan
- Created September 14, 2021 22:06
- 4 followers
- 5 comments
- 0 votes
Yaniv Dayan created a post, August 04, 2021 23:49
How to add a popup warning message to organizations / client's tickets?
1. Community
2. Zendesk Suite Q&A
Hi Zendesk Gurus, For situations where clients did not pay maintenance or having a temporary situation that requires the agents' attention, we would like to add a popup warning message on the organ...
- Yaniv Dayan
- Created August 04, 2021 23:49
- 4 followers
- 2 comments
- 1 vote
Yaniv Dayan created a post, May 17, 2021 02:34
Pulling Organization fields into ticket's custom field
1. Community
2. Zendesk Suite Q&A
Hi, We found that it is impossible to map the organization field with Jira customer's company field. Therefore, we've been trying to update a custom ticket field (String) with the Client's Org. fie...
- Yaniv Dayan
- Created May 17, 2021 02:34
- 3 followers
- 2 comments
- 0 votes
Yaniv Dayan commented, April 30, 2021 10:18
Hi @... Actually, it was not easy at all to find the correct answer among all responses to this issue. I had to read and test everything until I found John's solution. My feedback - it will be rea...
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- Yaniv Dayan
- Created April 30, 2021 10:18
- 1 vote
Yaniv Dayan commented, April 28, 2021 08:47
@... solution actually works! Thanks. https://support.zendesk.com/hc/en-us/community/posts/203422496/comments/360004868354
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- Yaniv Dayan
- Created April 28, 2021 08:47
- 0 votes