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Lauren Williams
Joined Apr 15, 2021
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Last activity Oct 27, 2021
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Latest activity by Lauren Williams
Lauren Williams commented,
Is there any way to do this for chat tickets, but focused solely on the chat conversation itself?
View comment · Posted Mar 03, 2021 · Lauren Williams
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Lauren Williams commented,
Hi,
I'm looking to create a custom metric that allows me to see the total number of votes, count the number of positive votes and thirdly calculate the percentage by dividing the number of positive votes by the total vote count.
I believe I've managed to retrieve the total number of votes by using this formula: COUNT(Article votes) however breaking this then down into positive and negative votes seems impossible as there's nothing that identifies a vote being either. I.e how do I pull out an "upvote"?
Does anyone know if what I'm looking for is possible, or indeed have tried it themselves?
Thanks
View comment · Posted Feb 16, 2021 · Lauren Williams
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Lauren Williams commented,
Hi, how can I download a list of all the articles and corresponding labels please so I can review outside of the Help Centre?
View comment · Posted Jan 06, 2021 · Lauren Williams
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Lauren Williams commented,
Hi, is there any update on this?
View comment · Posted Apr 07, 2020 · Lauren Williams
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