Lauren Williams

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Percentage satisfaction score based on agent replies

Is there any way to do this for chat tickets, but focused solely on the chat conversation itself?

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• Lauren Williams
• Created March 03, 2021 20:55
• 0 votes

1. Explore
2. ...
3. Building reports
4. Metrics and attributes for Zendesk Guide

Hi,  I'm looking to create a custom metric that allows me to see the total number of votes, count the number of positive votes and thirdly calculate the percentage by dividing the number of positiv...

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• Lauren Williams
• Created February 16, 2021 11:43
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Using labels on your help center articles

Hi, how can I download a list of all the articles and corresponding labels please so I can review outside of the Help Centre?

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• Lauren Williams
• Created January 06, 2021 14:23
• 2 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Hi, is there any update on this?

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• Lauren Williams
• Created April 07, 2020 08:50
• 1 vote