Hannes Edström
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Total activity7
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Last activity
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Activity overview
Latest activity by Hannes Edström-
Hannes Edström created a post,
Storing CSAT stats while staff is on leave (downgraded from agent to enduser)
When agents are on temporary leave (like maternity) the standard is to downgrade them to endusers to make room for the substitute. I did that with one of my agent last year and later on when they r...
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Hannes Edström created a post,
Explore is really slow when handling larger quanteties of data
Hi! I have some queries that show data from this year and compare it with data from last year, it easily ads up to larger quantities of data. Unfortunately Explore is super slow when handling this,...
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Hannes Edström commented,
+1 Here as well. When i checked our % of completed calls, almost half of the abandoned calls are during IVR. Just not acceptable.