Frédéric
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Total activity92
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Last activity
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Votes26
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Activity overview
Latest activity by Frédéric-
Frédéric commented,
hello, is there any empty template available. available? thanks
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Frédéric commented,
@... thank you for your advice but it's not what I'm looking for. I want to keep the type incident but not the linked problem field. Thank you.
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Frédéric commented,
Hello I Try to hide the filed "linked problem" but I do not find the ID as it's system generated. Does anybody zendesk know this field id? Thanks
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Frédéric commented,
Interesting question! looking forward for some replies!
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Frédéric commented,
Christine Felicia thanks for sharing! But just to be sure, instagram direct are not treated as a chat but really same as a standard ticket?
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Frédéric commented,
Hello is it possible to manage DM as ticket or is it only like a chat message? Thanks
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Frédéric commented,
Hello I have a few customer complaining they haven't seen our reply. I can't have complain like this. Can we de-activate this function? Or can you give clear explanation what to update from our sid...
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Frédéric commented,
Hello I'm also looking to manage Instagram DM as ticket, is there any work around or solution for that?
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Frédéric commented,
hello is there any update ? We really need an automation or having admin changing statut like for talk.
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Frédéric commented,
Hello, we would like to also reply to instagram DM as ticket not as chat message. Or any of you have a work around?