Frédéric
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Total activity103
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Last activity
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Member since
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Following0 users
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Votes31
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Activity overview
Latest activity by Frédéric-
Frédéric commented,
Is this function rolled out to all? I'm asking because I have enterprise plan but don't see this essential card setting in the agents tool section. Thanks!
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Frédéric commented,
well that's the issue, when I use quoted content in the template there is no ellipsis to expend to the full history...and that in gmail, outlook etc... I do use of course the place holder in the tr...
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Frédéric commented,
hello When I use the zendesk HTML template as describe here, on user side I see the full email content at each reply. Isn't supposed to only show the full history under a show more and open the ful...
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Frédéric commented,
hello, is there any empty template available. available? thanks
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Frédéric commented,
@... thank you for your advice but it's not what I'm looking for. I want to keep the type incident but not the linked problem field. Thank you.
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Frédéric commented,
Hello I Try to hide the filed "linked problem" but I do not find the ID as it's system generated. Does anybody zendesk know this field id? Thanks
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Frédéric commented,
Interesting question! looking forward for some replies!
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Frédéric commented,
Christine thanks for sharing! But just to be sure, instagram direct are not treated as a chat but really same as a standard ticket?
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Frédéric commented,
Hello is it possible to manage DM as ticket or is it only like a chat message? Thanks
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Frédéric commented,
Hello I have a few customer complaining they haven't seen our reply. I can't have complain like this. Can we de-activate this function? Or can you give clear explanation what to update from our sid...