Frédéric

1. Community
2. Feedback - Platform: Apps & Integrations

Hello I try to find the best way to perform Text anaylics, trough text engine or by other way. Does anyone have perform such action? What tool to use? Or are you exporting all ticket  but how? I wo...

• Frédéric
• Created March 08, 2022 13:19
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Zendesk Suite Q&A

Hello On the guide page of our support page, we have the logo appearing on the top Left corner. Can someone help me change the URL so that when a user click the Logo he goes back in another window ...

• Frédéric
• Created July 29, 2021 12:31
• 5 followers
• 6 comments
• 1 vote

1. Community
2. Zendesk Suite Q&A

Hello  I trying to find a simple metrics in explore, open ticket per agent I do not seem to find this information as standard, can anybody suggest a simple formula to create this calculated attribu...

• Frédéric
• Created February 11, 2021 09:40
• 2 followers
• 1 comment
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)

How can you make sure an agent is online when the schedule start? Is there a way to trigger " make agent online" when "schedule" start? I guess it make sense no?     

• Frédéric
• Created June 18, 2020 08:24
• 5 followers
• 3 comments
• 1 vote