
Frédéric
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Total activity61
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Last activity
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Recent activity by Frédéric-
text analytics - engine
Hello I try to find the best way to perform Text anaylics, trough text engine or by other way. Does anyone have perform such action? What tool to use? Or are you exporting all ticket but how? I wo...
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Guide: change URL behind the LOGO to go back to shop url
AnsweredHello On the guide page of our support page, we have the logo appearing on the top Left corner. Can someone help me change the URL so that when a user click the Logo he goes back in another window ...
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Open ticket metrics
AnsweredHello I trying to find a simple metrics in explore, open ticket per agent I do not seem to find this information as standard, can anybody suggest a simple formula to create this calculated attribu...
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Make Agent online when schedule start
How can you make sure an agent is online when the schedule start? Is there a way to trigger " make agent online" when "schedule" start? I guess it make sense no?