Chandra Robrock
I'm Chandra & I lead a team of Support Specialists at FullStory. I've been using Zendesk for many years and have personally experienced how helpful the software can be for providing superior support. In my downtime, I serve as a Zendesk Community Moderator to help others find incredible value with the product.
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Total activity426
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Last activity
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Activity overview
Latest activity by Chandra Robrock-
Chandra Robrock commented,
Happy to help - Metric Filters were one of those things that was a game changer for me when I first discovered them. Glad that did the trick for you! :)
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Chandra Robrock commented,
Hey Rox - Unfortunately, I haven't found many great workarounds, but I have used an app called Shredder (https://www.zendesk.com/marketplace/apps/support/94512/shredder/) which helps make this proc...
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Chandra Robrock commented,
Hey Dereck - Try applying a Metric Filter to exclude any 0 values in your report. More info on Zendesk's Help Center here: https://support.zendesk.com/hc/en-us/articles/4408820138010-How-do-I-exclu...
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Chandra Robrock commented,
Hi David - Not a silly question at all! A few years back, my boss had asked me to build the same exact type of report but I wasn't able to find a way to achieve this, I'm afraid. That said, we did ...
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Chandra Robrock commented,
I believe the closest thing would be the Latest Update by Assignee, but other Zendesk community members may have some other suggestions. In the meantime, have you thought about implementing First &...
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Chandra Robrock commented,
Hey Kari Petty - You should be able to build a similar query to Example #3 of this help article with one small change. Instead of looking at AVG(Update Handling Time (min)), it sounds like you'd w...
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Chandra Robrock commented,
Hey Vamshi R - Have you checked out Zendesk's Assignment Control app? I've used it for a few of our workflows to hide/restrict specific groups for a subset of agents and it's been really helpful th...
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Chandra Robrock commented,
Hey Tzlil - Would it be possible to elaborate a bit more on your use case and what you'd like to do with this list of clients in Zendesk? Also, where exactly would you like this dropdown list to li...
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Chandra Robrock commented,
Hi Vamshi R - Are you referring to restricting what group of users can update specific ticket fields on a ticket? If so, the Ticket Field Manager app should help solve for this. You can install it ...
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Chandra Robrock commented,
Rolf Hayes One note is that this trigger wouldn't fire for any newly created tickets with how you have it setup currently. I'm wondering if perhaps that's the issue you've been observing? Were you ...