Chandra Robrock
I'm Chandra & I lead a team of Support Specialists at FullStory. I've been using Zendesk for many years and have personally experienced how helpful the software can be for providing superior support. In my downtime, I serve as a Zendesk Community Moderator to help others find incredible value with the product.
-
Total activity346
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes28
-
Subscriptions159
Activity overview
Latest activity by Chandra Robrock-
Chandra Robrock commented,
Hi Jamie - Views are a way to organize your tickets by grouping them into lists based on certain criteria. As long as the specific ticket that you would not like to be placed into a certain view do...
-
Chandra Robrock commented,
Hey Jamie! To clarify, are you looking to create a View that shows Unassigned tickets so that your agents can click into this View and manually assign any tickets to themselves which would then mov...
-
Chandra Robrock commented,
Hi Yeny - If you check the Ticket Events, you should be able to confirm which users were CC'ed on each message within the ticket. I typically use CMD + F and search for the CCs line on the specific...
-
Chandra Robrock created a post,
Insight into the domain(s) associated with a given Organization when linking a User to an Organization
I'd love to be able to see the domain(s) associated with an Organization record in Zendesk when I'm linking a User record to an Organization. Currently, Zendesk only shows the Organization Name wit...
-
Chandra Robrock commented,
Excellent question, @...! Automations must contain either a condition that is true only once or an action that nullifies at least one of the conditions. In this case, I'm using the latter option wh...
-
Chandra Robrock created a post,
Tip: Get Notified in Slack when @Mentioned on a Ticket
The Problem Tickets I was @mentioned on were slipping through the cracks. The in-app notifications were helpful when I was in the Zendesk UI, but I spend 40% of my time outside of the queue. Emai...
-
Chandra Robrock commented,
@... Of course! I double checked the code that I actually have deployed in Zapier and I can confirm that the code provided from my GitHub is correct. That being said, I was able to intermittently r...
-
Chandra Robrock commented,
Jerry Pro - SLA targets are always displayed within calendar hours within the UI so calling that out as this has definitely tripped me up in the past. This is a great help article that highlights t...
-
Chandra Robrock created a post,
How To Create a Slack Notification When a Ticket View Reaches a Specific Threshold
The Goal Our Support team is structured so that you’re spending between 40-80% of your time in the Support queue, depending on your seniority level. We wanted a way to be notified in Slack once our...
-
Chandra Robrock commented,
Monica Agree completely! I love sorting views based on the Next SLA Breach column. Excited to hear how your team likes this solution once implemented.