Chandra Robrock
I'm Chandra & I lead a global team of Technical Support Specialists at FullStory. I've been using Zendesk for many years and have personally experienced how helpful the software can be for providing superior support. In my downtime, I serve as a Zendesk Community Moderator to help others find incredible value with the product.
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Total activity480
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Last activity
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Activity overview
Latest activity by Chandra Robrock-
Chandra Robrock commented,
Hi Tina - I'm so happy to hear that! This workaround has worked well for us the past few years, so I'm happy to share it with anyone else that may find it useful. I did notice this comment from Sco...
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Chandra Robrock commented,
Jeremy Mifsud Exactly! The timer will still show as red initially but, as long as a public comment hasn't yet been left to satisfy the Next Reply SLA, the breach won't be set in stone just yet sinc...
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Chandra Robrock commented,
Hi Jeremy Mifsud - It sounds like you may have a trigger that is automatically deselecting the Pause SLA checkbox when a new comment is added by an end user. We have something similar in place to h...
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Chandra Robrock commented,
Hey Joe - I think creating a Standard Calculated Attribute would be the best way to accomplish this. Once created, you could then add a data filter for the new attribute you just created. The exact...
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Chandra Robrock commented,
Hey Joe! Do any of the recommendations provided in this help article work for your specific use case? If not, would it be possible to elaborate a bit more on the report you've built that is produci...
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Chandra Robrock commented,
+1 to this request! Would love the ability to restrict the reassignment setting by group rather than this be a global setting.
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Chandra Robrock commented,
Jared Young Danielle Biondo Bruno Lima - Apologies for the delayed response! The previous email notifications got lost in my inbox. I wrote this user tip back in 2021 and, since then, Zendesk depr...
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Chandra Robrock commented,
Hey Brandon S. - It looks like there are some issues with the parentheses. I've gone ahead and reformatted your query for you below: IF ([Ticket status]="Open" OR [Ticket status]="Pending")AND [Tic...
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Chandra Robrock commented,
Hey Colleen Tobler - It looks like your ID fields are missing and, since these appear to be numeric values, I suspect you may have these fields set up as either a Numeric or a Decimal ticket field....
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Chandra Robrock commented,
Really loving the Dashboard Restrictions (finally gave me a reason to test this new Dashboard Builder out more) so that each agent can easily view their own stats without needing to filter. Howeve...