Jón Andri
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Total activity13
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Jón Andri-
Jón Andri commented,
Can you please cosider adding reporting on custom agent roles, or expose the permission_set parameter from the API. Reporting on agents without possibility to distinguish between Agent and Light Ag...
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Jón Andri created a post,
Add option to create tickets from Facebook Mentions
Each business on Facebook has a section to keep track of Mentions on Facebook, e.g. https://business.facebook.com/yourbusiness/notifications/?section=activity_feed&subsection=mention In Facebook In...
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Jón Andri created a post,
Ugly links from Guide in Chats
Adding links to Guide articles to Chat and Facebook Messenger tickets results in really long and ugly URLs Those links could at least be trimmed after the article ID, to skip all the additional par...