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Karina Weisman
Joined Apr 15, 2021
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Last activity Dec 27, 2023
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Latest activity by Karina Weisman
Karina Weisman commented,
Does the solution proposed above only work with a certain Zendesk tier? I'm not able to create any automations...
View comment · Posted Feb 11, 2021 · Karina Weisman
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Karina Weisman created a post,
We have emails for each agent on my company:
Karina is karina@ourcompany.com
Zach is zach@ourcompany.com
Hanna is hanna@ourcompany.com
Is there a way to make each of them as assignees whenever an email is directly sent to their emails (not as a response but as a new ticket)?
We're Zendesk Support Lite. :)
Thanks!
Posted Feb 11, 2021 · Karina Weisman
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Karina Weisman created a post,
I found this article about the subject which is very clear and easy to follow but didn't quite do the trick for me.
I'd like to somehow be notified when I'm tagged on an internal note or when one is created on a ticket I'm following.
How do I go about doing that?
Thank you!
Posted Feb 11, 2021 · Karina Weisman
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