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Bonaliza Garcia

Joined Apr 15, 2021

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Last activity Dec 27, 2023

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ACTIVITY OVERVIEW

Latest activity by Bonaliza Garcia

Bonaliza Garcia commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

Hi,

I added the below on document_head.hbs but I'm still not able to use it. I think it's not loading the ZAFClient properly. Can you please point out what I did wrong?


 

 

View comment · Posted Mar 17, 2021 · Bonaliza Garcia

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Bonaliza Garcia commented,

CommentTicket customization

Hi,

I have a custom form that has a custom field that is editable by end user. 

The custom field is a dropdown and I'm trying to populate that field depending on what the user picks.

I've tried doing this on POSTMAN using the request API but the response returned with an empty string value on the custom field. Am I doing anything wrong?

 

View comment · Posted Feb 24, 2021 · Bonaliza Garcia

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Bonaliza Garcia created a post,

Post Q&A - Objects, workspaces, and rules

Hi, i'm making a custom form for our end-users on our Zendesk Portal. I want to add an attachment section on the form - I want to use the default attachment section on the native request form but I'm not sure how to get/access the file uploaded so I can send it with the request via API.

Is there anything I can do in order to use the native attachment section?

 

Thanks 

Posted Feb 10, 2021 · Bonaliza Garcia

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Bonaliza Garcia commented,

Community comment Developer - Zendesk APIs

Hey,

I am not making an external app. I'm doing this within our Zendesk Portal using the templates (e.g. new_request_page.hbs). Base on my understanding, ZAFClient is used when building an external app that incorporates Zendesk support? 

My issue is when doing this in Zendesk Portal itself. Also the 404 error only appears when doing a POST request.

View comment · Posted Feb 08, 2021 · Bonaliza Garcia

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Bonaliza Garcia commented,

Community comment Developer - Zendesk APIs

Hey @...,

I think it's an issue with the logged in user or the session...

I tried logging out of Zendesk and tried the exact code on the browser console and it worked...

Any idea why this is the case?

 

Thanks

View comment · Posted Feb 05, 2021 · Bonaliza Garcia

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Bonaliza Garcia commented,

CommentAPI and SDK

@Tomer did you mean the base64 encoded? I did that, my email/token:api_token is encoded. I tried manually encoding it using one of the websites and also dis btoa('email/token:api_token'); but both gave me a 403 error.

View comment · Posted Feb 02, 2021 · Bonaliza Garcia

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Bonaliza Garcia commented,

Community comment Developer - Zendesk APIs

Should the code then be different if using this within zendesk?

View comment · Posted Feb 01, 2021 · Bonaliza Garcia

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Bonaliza Garcia commented,

CommentAPI and SDK

Hi, I'm working on a custom request form for our end-users (but still within our Zendesk subdomain). When I try to submit the form and send the data to create the request, it returns with a 403 error. The same code works on postman and the request is being created.

I'm having a hard time figuring out why im getting a 403. I tried both email/token:api_key authentication and basic email:password authentication.

https://support.zendesk.com/hc/en-us/community/posts/1260800839050-403-error-when-creating-request-via-API 

View comment · Posted Feb 01, 2021 · Bonaliza Garcia

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Bonaliza Garcia commented,

Community comment Developer - Zendesk APIs

Hey, 

So I did that. It matches what I used. email/token:api_token.

Are you using this code in Zendesk or an external app?

Is it possible that the authentication is somehow clashing with the current logged in user?

View comment · Posted Jan 29, 2021 · Bonaliza Garcia

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Bonaliza Garcia commented,

Community comment Developer - Zendesk APIs

I also tried your code but it gave me the same error.

 

View comment · Posted Jan 27, 2021 · Bonaliza Garcia

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