Ria Harris
-
Total activity36
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes2
-
Subscriptions17
Activity overview
Latest activity by Ria Harris-
Ria Harris created a post,
Prevent Agent Status Change If Another Agent Is Not Available
Agents are currently able to change their status no matter of the status of other agents meaning that it is possible for all agent from a department/group to be unavailable during operational hours...
-
Ria Harris created a post,
Reporting on visitor page/url when chat strted
We are wanting to report on the page or url that a customer is on when requesting a chat to be able to get a view of the proportion of chats started on each page. We are unable to do this and I was...
-
Ria Harris created a post,
Agent Last Sign In Reporting
We have a dashboard set up to advise of the days since last sign in for all agents, this provides a lot of useful information as our teams do not always keep us up to date with agent leaving so we ...
-
Ria Harris created a post,
'Unsupported Message Type' Showing For Chatbot Responses
We have a third party chatbot integrated with our widget on the website and this uses the sendButtonTemplate integration. The issue we are having is that this does not make all messages visible to ...
-
Ria Harris commented,
Hi Sarah, Thank you for your reply. We are aware we can turn this off completely within the settings, but this is not what is needed and you currently do not offer the option to only request the sa...
-
Ria Harris commented,
Hi Sarah, I appreciate your response but this does not help as this suggestion is a manual process. We do not want to rely on the agents changing this manually as we cannot guarantee this will be d...
-
Ria Harris created a post,
Chat Satisfaction
AnsweredCurrently the chat satisfaction is either turned off so it is not available at all, or it is on and the customer can rate the chat at any time. We would like the ability to only request the chat CS...
-
Ria Harris created a post,
Ticket Subject Unchangable
AnsweredWe would like the ability to be able to set the subject of an incoming chat ticket as we would like it to be. Currently the tickets are all "Conversation with..." followed bu their name or visitor ...
-
Ria Harris created a post,
Date Format And Calendar Start Date in Sell
We as a business start the week on a Sunday and work with a date format of DD/MM/YY, however the system will only allow us to have one or the other of these settings active. If I change between 12 ...
-
Ria Harris created a post,
Sell Drop Down Fields
We have several drop down fields in our sell instance, one of which is a list of our stores so that these can be picked based on the customer's preference. We have found that if you need to add op...