Robyn Casanova
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Total activity22
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes12
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Subscriptions5
Activity overview
Latest activity by Robyn Casanova-
Robyn Casanova commented,
Agreed. I don't understand the purpose of following an article, if not to receive notifications on updates.
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Robyn Casanova commented,
+1
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Robyn Casanova created a post,
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AnsweredMy company uses Guide as a standalone product, meaning we currently do not utilize Support, Chat, etc. This means that our users self-serve resolutions through our KB documentation within Guide. S...
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Robyn Casanova commented,
My company is new to the Zendesk suite and while we appreciate the availability of Community as a service, it lacks modern features, i.e., nesting of topics, this would make the product that much b...
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Robyn Casanova commented,
Agreed and upvoted. My initial request/post: My company would like to customize the emails sent from Zendesk for "posting of a new article in a section". SCENARIO: KB User subscribes to (follows) S...