Robyn Casanova

1. Guide
2. ...
3. End-user guide for Help Center
4. Help center guide for end users

Agreed. I don't understand the purpose of following an article, if not to receive notifications on updates.

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• Robyn Casanova
• Created January 21, 2022 17:58
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Feature Request: Add the ability to add Synonym Sets to Help Center search for Guide

+1

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• Robyn Casanova
• Created March 24, 2021 19:53
• 0 votes

1. Community
2. Feedback - Community Forums (Gather)
3. Multi-Level Community Forums

My company is new to the Zendesk suite and while we appreciate the availability of Community as a service, it lacks modern features, i.e., nesting of topics, this would make the product that much b...

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• Robyn Casanova
• Created February 04, 2021 19:36
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Customize Help Center "Follow section" email notification

Agreed and upvoted. My initial request/post: My company would like to customize the emails sent from Zendesk for "posting of a new article in a section". SCENARIO: KB User subscribes to (follows) S...

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• Robyn Casanova
• Created December 08, 2020 21:38
• 0 votes