Nick Wurm
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Total activity482
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Last activity
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Activity overview
Latest activity by Nick Wurm-
Nick Wurm commented,
The "View Thread" and Star icons are not showing up how you're presenting them in the screenshot > https://lh6.googleusercontent.com/T41SezCWCg3GUJv1TnFn98atB3vRIj2PzTmu5sgccKAcqe-sYRShsaJ3dZPs_y7L...
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Nick Wurm commented,
+1
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Nick Wurm commented,
In addition to adding this feature to the composer, you should consider adding it to the Zendesk Sell app for Zendesk Support. Currently, we have to type out someone's full email address in the not...
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Nick Wurm commented,
Good luck with the Outbound IVR (Consent to Call Recording) There are multiple tickets out there asking for this, and Zendesk hasn't publically responded and acknowledged them in years... https://s...
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Nick Wurm commented,
Coming up on 3 years since posted and no acknowledgment by Zendesk?!
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Nick Wurm commented,
Over a year since posted and no acknowledgment by Zendesk?!
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Nick Wurm commented,
+1
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Nick Wurm commented,
Amisha Sharma Thank you for the update. I can confirm it works!
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Nick Wurm commented,
This "Absolute Positional Order" method to organizing the promoted articles on the home page of the Help Center is awful. Why not just have a way to rank/score each promoted article?
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Nick Wurm created a post,
Drag and drop multiple images in Agent Workspace
CompletedAs the title says, we would like the ability to drag and drop multiple images inline into a public comment or internal note. We could do this on the old support, but in the agent workspace we're fo...