Rodger
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Total activity69
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes8
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Subscriptions26
Activity overview
Latest activity by Rodger-
Rodger commented,
If the initial ticket contains an attachment, is there any way to include the attachment in the CC notification email?
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Rodger commented,
Okay, I figured it out. The "processed" message is referring to a merge tag error. This is because the customer's first name field was empty. It would be tremendously helpful if we could have a...
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Rodger commented,
When I send a bulk email some of the results say that the email has been processed and there is a link provided to compose a new email for those recipients. What does this mean?
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Rodger commented,
Chris Baird - We use templates that have attachments. They work.
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Rodger commented,
Another thing that I would like to see is a sortable field for Mailchimp subscriptions. Right now, I am never sure if all of my customers are subscribed or not. Adding a field that could be sorte...
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Rodger commented,
Dane If Automated Actions cannot be tailored to individual preferences, then this functionality is not very valuable. If you want to create a truly great program, then each agent or team should be...
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Rodger commented,
Is there a way to customize these actions for individual sales reps rather than the whole team? Our sales team has 5 people and each of us have different styles and different types of customers. ...
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Rodger commented,
Dan Livingston Dane I have the same issue. It seems absurd that we enter the first and last names in separate fields yet we cannot extract that data in a Smartlist. Apparently the only solution i...
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Rodger commented,
Laura Hippert. This doesn't work either. The "person" field brings up both the first and last names, just like the field in the smart list that says "contact." It is no different. It is unbelie...
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Rodger commented,
Dane. The issue is that the Smartlist does not contain the field that I need and the complete Account Export doesn't work because it never stops running. I have let it run for 30-60 minutes and it...