Rodger Bradford
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Total activity47
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Last activity
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Activity overview
Latest activity by Rodger Bradford-
Rodger Bradford commented,
We have the Mailchimp for Sell app installed on our instance of Sell. We are wondering if more than one Mailchimp account can be connected? Ideally, each sales rep could be able to connect their ...
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Rodger Bradford commented,
Hello, I recently have seen tags that are added by "Web Service." What does this mean and how to control it? These added tags are artificially changing the Updated date and make it appear as if t...
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Rodger Bradford commented,
Hello, I sent a bulk email to some of my customers. When the emails were finished being sent, some of them were not sent but "processed". What does this mean? (Screenshot below.) When I click on...
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Rodger Bradford commented,
I have a quick question, does the Events view show that a ticket was originally suspended? Does it show the date it was recovered and who the name of the agent that recovered it? If not, these wou...
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Rodger Bradford commented,
Hello @..., I have a few questions about drill through. 1) Is there a way to export the drill through for all of my results in a query? My query has 5 columns of data. Do I have drill through e...
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Rodger Bradford commented,
Along the same lines, where do these topics come from? I could not find any information about how to create or control these topics. When I checked the Voice Settings in the control panel, there...
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Rodger Bradford commented,
Hi there, the solution doesn't address the problem of the lack of emails sent information the activity feed. As a user, I would find this useful and the reporting function only gives me a metric, ...
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Rodger Bradford created a post,
Sell: Days Since Last Communication Should Reset with Support Communication
Hello, I am seeing that communication through Support does not factor in DAYS SINCE LAST COMMUNICATION (DSLC) in Sell. Is this an expected behavior? Ideally, we would like to see the DSLC start o...
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Rodger Bradford commented,
@shanepinnell - Wow, that is a great idea. Would you be able to share some screen shots of the trigger set ups? This could be the break though that we have been waiting for.
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Rodger Bradford commented,
I also would like to see this functionality. We use a trigger to route tickets to our agent in Europe based on the country. He receives them as open but it would be much better if they could appe...