Rodger Bradford
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Total activity40
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Last activity
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Activity overview
Latest activity by Rodger Bradford-
Rodger Bradford commented,
Hello, I sent a bulk email to some of my customers. When the emails were finished being sent, some of them were not sent but "processed". What does this mean? (Screenshot below.) When I click on...
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Rodger Bradford commented,
I have a quick question, does the Events view show that a ticket was originally suspended? Does it show the date it was recovered and who the name of the agent that recovered it? If not, these wou...
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Rodger Bradford commented,
Is there a way that data such as tags or website will flow from the company to the employee or vice-versa? I find that I have to enter a lot of information twice for my main contacts at most busin...
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Rodger Bradford commented,
Along the same lines, where do these topics come from? I could not find any information about how to create or control these topics. When I checked the Voice Settings in the control panel, there...
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Rodger Bradford commented,
Hello Grzegorz Pogwizd, We are a small business and only have 4 reps. The reps cover specific territories across North America. It doesn't make sense for us to assign it to a pool. We would like...
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Rodger Bradford commented,
Hello Laura, Thanks for your reply. I come from a Support background and love the automations, macros, triggers, and ticket status that are used in Support. Our company received a lot of sales co...
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Rodger Bradford created a post,
Sell: Days Since Last Communication Should Reset with Support Communication
Hello, I am seeing that communication through Support does not factor in DAYS SINCE LAST COMMUNICATION (DSLC) in Sell. Is this an expected behavior? Ideally, we would like to see the DSLC start o...
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Rodger Bradford commented,
Hello and thanks for the help article. I am wondering if Sell has the ability to link to our company's Dropbox? We have the Dropbox app in our Support environment and use it frequently. However,...
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Rodger Bradford commented,
@shanepinnell - Wow, that is a great idea. Would you be able to share some screen shots of the trigger set ups? This could be the break though that we have been waiting for.
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Rodger Bradford commented,
I also would like to see this functionality. We use a trigger to route tickets to our agent in Europe based on the country. He receives them as open but it would be much better if they could appe...